Payment policy

At FITXFITNESS SHOP, we aim to provide a secure and seamless checkout experience for all customers. Please review our payment guidelines below to understand the available payment methods and billing procedures.

Accepted Payment Methods

We accept the following payment options:

  • Credit and Debit Cards: Visa, Mastercard, American Express

  • Digital Wallets: Apple Pay, Google Pay, Diners Club, iDeal, Bancontact

  • PayPal

  • Shop Pay / Shopify Payments (if enabled on checkout)

All payments are processed in Canadian Dollars ($ CAD).

Payment Authorization

When placing an order, the payment method you select will be authorized at the time of checkout.
In some cases, your bank or card provider may temporarily place a pending charge until the payment is fully processed.

Billing Information

Please ensure that all billing details entered at checkout match the information registered with your bank or payment provider.
Incorrect or incomplete billing details may lead to payment delays or order cancellation.

Taxes

Applicable sales taxes (GST/HST/PST) will be calculated and displayed at checkout based on your shipping location within Canada.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with:

  • Your order number

  • Billing summary

  • Estimated delivery timeframe

If you do not receive this email within a few minutes, please check your spam or junk folder, or contact our support team.

Payment Security

Your payment information is encrypted and processed securely through our trusted payment gateway.
We do not store or have access to your full credit card details at any point during the transaction.

Failed or Declined Payments

If your payment is declined:

  • Verify that your card details or billing information are correct

  • Ensure that sufficient funds or credit limits are available

  • Try an alternative payment method

If the issue persists, please contact your bank or payment provider before placing a new order.

Chargebacks and Disputes

If you believe you were charged in error:

Unauthorized chargebacks without prior communication may delay refunds or account eligibility.

Contact Us:

Shop Name: FITXFITNESS SHOP

Business Identification Number: 1001368840

Business Address: 300 Front St W, Toronto, ON M5V 0E9, Canada

Email: contact@fitxfitness.shop

Phone: +1 437-994-0670

Business Hours: 9:00 am to 3:00 pm Between Monday to Friday

Timezone: (GMT-05:00) Eastern Standard Time (Toronto)