FAQ
How long does it take to process my order?
Orders are handled within 1 to 2 business days (Monday to Friday) after payment is confirmed.
What is the estimated delivery time for my order?
Shipping within Canada typically takes 3 to 7 business days, so the total delivery time (handling + transit) is 4 to 9 business days.
What shipping carriers do you use?
We ship using Canada Post, Purolator, and UPS, depending on your delivery location.
How much does shipping cost?
Shipping is free.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email. You may also track your order through our Order Tracking Page.
What should I do if my package is lost or missing?
First, check your shipping address, property, and with neighbors. If your package is still missing, contact the courier with your tracking number. If officially declared lost, contact us with your order number to arrange a reshipment or refund.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments / Shop Pay.
Can I return or exchange a product?
Yes. We accept returns and exchanges within 30 days of delivery, provided items are new and unused. Returns must be authorized by contacting us first.
How long does it take to get a refund?
Once your return is received and inspected, refunds are processed within 7 days to your original payment method.
Are there any fees for returns or exchanges?
No. Return shipping labels are included in your package, and there are no restocking fees for eligible returns.
Contact Us
Business Name: FITXFITNESS SHOP
Business Identification Number: 1001368840
Business Address: 300 Front St W, Toronto, Ontario, M5V 0E9, Canada
Email: contact@fitxfitness.shop
Phone: +1 437-994-0670
Business Hours: 9:00 am to 3:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Standard Time (Toronto)