TicWatch Pro 5 Smartwatch – Wear OS, Long Battery, Waterproof

Level up your daily productivity and fitness performance with the TicWatch Pro 5, designed for speed, durability, and smart health tracking. The TicWatch Pro 5 offers ultra-smooth performance, long-lasting battery life, and advanced sensors to help you track workouts, heart health, sleep, and stress levels with precision. Whether you're at the gym, at work, or on the move, the TicWatch Pro 5 keeps you connected and in control with effortless style and comfort. Built for everyday wear, the TicWatch Pro 5 combines performance and elegance for your active lifestyle.

Key Features:

✓ High-Speed Performance: The TicWatch Pro 5 runs smoothly with fast app loading and seamless navigation.
✓ Advanced Health Tracking: Monitor heart rate, sleep patterns, oxygen levels, and stress levels with the TicWatch Pro 5.
✓ Extra-Long Battery Life: Enjoy extended use on a single charge—perfect for travel and training.
✓ Stylish & Durable Design: Lightweight, comfortable, and built to handle daily wear.

Perfect For:

✓ Fitness Training & Daily Workouts
✓ Heart & Sleep Monitoring
✓ Work, Travel, and Everyday Activity
✓ Staying Organized and Connected On-The-Go

Take charge of your day with power and clarity.

At FITXFITNESS SHOP, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Standard Shipping Handling Time

• Order Handling Time: 1 to 2 Business Days (Monday to Friday)
• Order Cut-Off Time: 02:00 PM (GMT-05:00) Eastern Standard Time, Toronto)

Standard Shipping Transit Time

• Transit Time: 3 to 7 Business Days (Monday to Friday)
• Total Shipping Time (Handling + Transit): 4 to 9 Business Days (Monday to Friday)

Shipping Carrier

We partner with Canada Post, Purolator, and UPS to ensure timely and safe delivery within Canada.
The carrier used will depend on your delivery location and service availability.

Shipping Locations

We currently ship within Canada only.

Shipping Fee

• Free Shipping

After placing your order, you will receive an order confirmation email containing your order number and purchase details.
Once your order has shipped, a shipping confirmation email with a tracking number and tracking link will be sent.
You will also be notified once your order is successfully delivered.

Tracking

After dispatch, a tracking number will be emailed to you.
You may also use our Order Tracking Page to follow your shipment.
Please note that tracking updates may take up to 24 hours to appear.

Lost Packages

If your package is marked as delivered but you haven’t received it, please:

• Confirm the shipping address entered during checkout
• Check around your property or common delivery areas
• Ask neighbours or household members

If you are still unable to locate it:

• Contact the courier using your tracking number to initiate an investigation
• If your package is officially declared lost, reach out to us with your order number
• We will reship your order or issue a refund, based on your preference

Delays

We strive to meet our delivery timelines, but delays may occur due to high shipping volumes, extreme weather, or courier disruptions.
If your order does not arrive within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

Returns are accepted within 30 days of delivery, provided the following conditions are met:

• Items must be new, unused, and returned in their original packaging with all tags or accessories included.
• Returns are accepted for both defective and non-defective products.
• Exchanges are available for eligible items.
• Customers must contact us at contact@fitxfitness.shopbefore sending any return to receive return authorization and instructions.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery and include the following:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your return, you will be notified via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original method of payment within 7 days.
• A confirmation email will be sent once the refund has been processed.

Late or Missing Refunds

If you have not received your refund:

• Recheck your bank or payment account
• Contact your bank or card provider, as processing times may vary
• If the issue continues, reach us at contact@fitxfitness.shop

Non-Returnable Conditions

We do not accept returns under the following circumstances:

• Items not in new condition
• Returns requested after 30 days of delivery
• Items sent back without prior authorization

Exchanges

We gladly accept exchanges within the 30-day return window.

• Exchanges are processed after the original item is received and inspected.
• If the requested item is unavailable, a refund or store credit will be offered.

Return Address

All approved returns must be mailed to:

300 Front St W
Toronto, Ontario, M5V 0E9
Canada

Method & Fees

• Return Method: By Mail
• Return Label: Included in the package, Free of Charge
• Restocking Fee: None
• Return Shipping Cost: Free return shipping
• Refund Processing Time: 7 days

Cancellation Policy

Orders can be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped.