At FITXFITNESS SHOP, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:
Order Processing and Delivery Schedule
Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:
Standard Shipping Handling Time
- Order Handling Time: 1 to 2 Business Days (Monday to Friday)
- Order Cut-Off Time: 02:00 PM (GMT-05:00) Eastern Standard Time, Toronto)
Standard Shipping Transit Time
- Transit Time: 3 to 7 Business Days (Monday to Friday)
- Total Shipping Time (Handling + Transit): 4 to 9 Business Days (Monday to Friday)
Shipping Carrier
We partner with Canada Post, Purolator, and UPS to ensure timely and safe delivery within Canada.
The carrier used will depend on your delivery location and service availability.
Shipping Locations
We currently ship within Canada only.
Shipping Fee
After placing your order, you will receive an order confirmation email containing your order number and purchase details.
Once your order has shipped, a shipping confirmation email with a tracking number and tracking link will be sent.
You will also be notified once your order is successfully delivered.
Tracking
After dispatch, a tracking number will be emailed to you.
You may also use our Order Tracking Page to follow your shipment.
Please note that tracking updates may take up to 24 hours to appear.
Lost Packages
If your package is marked as delivered but you haven’t received it, please:
- Confirm the shipping address entered during checkout
- Check around your property or common delivery areas
- Ask neighbours or household members
If you are still unable to locate it:
- Contact the courier using your tracking number to initiate an investigation
- If your package is officially declared lost, reach out to us with your order number
- We will reship your order or issue a refund, based on your preference
Delays
We strive to meet our delivery timelines, but delays may occur due to high shipping volumes, extreme weather, or courier disruptions.
If your order does not arrive within the expected timeframe, please contact our support team for assistance.